Do I reply with tracking information saying there is delivery proof/ photo and ask if I take this up with hermes?Thanks for any replies/ help. If you ship UPS, you can file a claim and usually they get back to you within a week. Item Not Received (INR). I think it would have worked. ice-cat. Happy 2021 (I say with absolutely no enthusiasm whatsoever! MY SURPRISED WAS AMAZON THEY DON’T EVEN TRY TO HELP ME AND PROTECT ME AS SELLER THEY JUST REFUND THE BUYER I HAVE TRIED TO GET MY MONEY I CONNECTED AMAZON FEW TIMES ALSO I APPEALED THE CLAIM BUT NOTHING HELP ME AT ALL . The seller forcefully and aggressively refused to give any assistance whatsoever, and because Hermes have marked it as delivered, eBay couldn't care less!. Significantly Not As Described (SNAD). Since Amazon has become extremely popular in the past 5 or so years, I've seen an increase in "wishy washy buyers". If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. I would do this after reporting the potential theft with the USPS Postal Inspectors which you can do so through this link: So many people just jump into things without taking the time to read and learn and plan first. Let the buyer know that you will refund in full if you are unable to locate the package. I mentioned the photo hermes took showing the item outside their apartment. Now to cap it all, eBay have even removed that. You will also report this theft to Amazon and the UP Postal Inspectors for their protection and that any subsequent orders to them will be shipped with signature confirmation. For instance, the buyer ordered a red sweater but received a blue one instead. I wouldn't worry about it too much. Either there was a mistake, or a crime. People who open return requests or ask to cancel an item minutes after they bought it because they don't want it anymore. You will need the tracking number in order to win the case, as if the buyer escalates the matter to eBay in order to try and force a refund then in the absence of a tracking number proving successful delivery of the item then eBay will decide the case in the buyer's favour, in which case you'll lose both your money and the item. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Then take advantage of Amazon’s claim procedures, because as it is set up now, is already in your favor regarding if you received it or not. In the event that you haven't entered the tracking number against the item in question go back and do it now. Finally, if you have not already done so use this link https:/offer.ebay.co.uk/ws/ebay/isapi.dll?bidderblocklogin to access your Blocked Bidders Link and add the buyer's User ID to the large white box that appears on the screen. Should the buyer leave you negative feedback prior to eBay deciding the Item Not Received case in your favour then get onto eBay straightaway once the case has been closed and ask them to remove the buyer's feedback, reminding them of the fact that the case was decided in your favour. No one is asking amazon to blame buyers for postal mistakes, or lost packages. I will be glad when I have more transactions so I will have some leverage. Otherwise you may not be covered. I've responded with dates, tracking number and photos of online details. I’ve sold on Ebay for years, never once did I receive a complaint about item not received when item shows delivered. If you are a Top Rated Seller and a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. SO NOW I KNOW AMAZON THEY DON’T PROTECT YOU AS SELLER ALL THEY CARE ABOUT TO MAKE A BUYER HAPPY DOESN’T MATTER EVEN IF WE ARE AS SELLER LOSE MONEY AND THAT’S MAKE BUYERS TO TRY TO SCAM WITH HIGH SUCCESS . Always better to be safe than sorry. This police report will then either be forwarded to the local precinct of where the criminal investigation will need to place, or in some cases investigators will travel to the area. If it is true that you did not receive the package, in all honesty here. Having had problems with Hermes myself recently, it is quite possible that the buyer is telling the truth, and Hermes have delivered the parcel to completely the wrong address. What do I do? Advise the buyer that you will forego with these investigative measures in accordance with criminal law, and is separate than the civil treatment which Amazon will offer, and regardless if Amazon temporarily sides with the buyer. We’ll also automatically remove any negative and neutral feedback, defects, and open … That was before eBay’s latest update to selling standards. Then, inform the buyer that you will need time to followup on their claim by contacting the Postal Inspector to track the package and determine if any mistake has been made with the delivery, or how it was delivered. I mentioned this to the buyer and they still claimed not to have recieved anything. I suspected perhaps this was a fraud purchase. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). eBay will then remove the negative feedback from your feedback history, along with the associated defect, and it will not have any damaging impact upon your selling account. I've never used c & s. But when Lewis studied feedback about the buyer, she got a … Archive View Return to standard view. Ask they check with neighbors and other family members as well. Finally the person paid through PayPal. Whirlpool Enthusiast reference: whrl.pl/RbEXig. Hope that helps! Sellers need time to determine that from a legal standpoint, and Amazon and their buyers need to get off their corporate high-horse and wait to see that the seller is not just as much a victim. If I get another A-Z i think i will loose the will to live. Apr 3, 2020 12:12:44 PM. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It’s not up to the buyer to decide if they want SC . Sell on Amazon. So I am left out of pocket with no course for redress, other than to leave a carefully worded, polite and factual negative for the seller (which due to his attitude, he thoroughly deserved). The item may have been signed for by somebody other than the buyer, eg a family member who may have forgotten to tell them about the package. I got a case right now opened by the buyer claiming she didn't received the item. If Hermes are involved, don't just assume that it is the buyer 'trying it on'. I did refund the customer. Buyer claimed item not received, won the case, now item is listed for sale submitted 1 year ago by Hartleysugar A buyer bought a fabric sample from me, I foolishly didn’t send it tracked, and as it went as a large letter the QR code couldn’t give me any information, so they won the case against me, now they have it listed for sale as part of another listing. Buyer claims item not received. Being “new” is no excuse for not knowing basic rules. Could it have been delivered to wrong address (I used address ebay gave me and went throught ebay packlink), could it have been left outside and stolen? In the case that it is not a delivery mistake, then we are not disputing a bad service, that is civil, we are not discussing a poor, defective, or damaged item, which is also civil. Does anyone know anything about opening a mail fraud case? The buyer also opened an Item Not Received case. Catherine Lewis was left out of pocket after selling a coat. ), {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If i deny the refund, as i have proof of delivery, what can i do if the buyer leaves negative feedback. eBay will then remove the negative feedback from your feedback history, along with the associated defect, and it will … Advise the buyer to please be patient and cooperative if they are contacted by local law enforcement regarding theft, or the FBI regarding mail fraud; and/or if law enforcement questions their neighbors, private security officers, landlords, or local businesses for information and camera footage. In future always add tracking to ebay prior to delivery. I hope ebay closed the case in your favour. Of course, having been ripped off in the past by buyers, i always use recorded delivery- when i went on the royal mail site to check her tracking number-hey presto, it was delivered the day after i posted it, & her signiture was there in black & white. It’s an easy thing for dishonest buyers to exploit. from October 2008; to December 2008; last updated – posted 2008-Dec-9, 1:49 am AEST posted 2008-Dec-9, 1:49 am AEST User #83462 1167 posts. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. The only way to do that is to have proper procedures for investigations; and to let both buyers and sellers know, that when something goes wrong, there will be delays for both – keep it fair, and real. read up on how to address these if you can accept the risks: https://sellercentral.amazon.com/forums/search.jspa?threadID=&ref_=xx_sfsrch_cont_sfsrch&q=tracking+delivered&objID=&userID=spoonyfork&dateRange=last90days&numResults=15. The buyer emailed me saying that they did not receive their item and requested a refund. Many sellers have stories of customers falsely claiming their item was not received. With the tracking showing as delivered you should win any case. Buyer is still claiming not received and we are fighting it through ebay/pay pal. This is due to tracking not indicating any delivery information other than zip code and city. Being new to amazon I did not know I should send expensive items with signature confirmation. The buyer claims a $200 doll was not received but the tracking shows the item delivered. In another forum thread, on the topic of buyer scams, Bigian13 said: Customer claimed they had not received their item but had ordered several items from other eBay sellers and they had all arrived. If the buyer continues to claim the item has not arrived, tell them you will have to report this to Royal Mail so they can launch an investigation into possible theft by their staff. We’re the manufacturers of one of our items and we received quite a few messages from a buyer detailing that he was yet to have received his order of it from us. Buyer Claim Item not received.. Ebay . When a buyer claims that they did not receive a package, sellers need time and proper procedures, at least a lot more reliable and scam-resistant than the current ones; to investigate the matter; in fact sellers should be entitled to that. eBay are apparently holding my funds in paypal. If it is true that you sent the package in all honesty here. The Australia Post site says it was delivered on January 8 and 10:14am. Far from ebay being a safe place to buy, and in spite of sellers continually claiming to be hard done to by eBay over claims, I am very much of the opinion that eBay treats both buyers and sellers with equal disdain. i have been seller for few years on ebay and other online websites and i never shipped item with signature even thought paypal was protect me since the tracking number show item delivered to the city, state and zipcode match the buyer confirmed address . Signature confirmation is obtained and paid for by the seller. Thank you for taking the time to post. In the email you received telling you the buyer's issue, select See request details. After this, eBay will step in. Guess this is a learning experience (expensive one). Buyer claims he has not received it. Tracking shown delivered over a month ago. “Being new to amazon I did not know I should send expensive items with signature confirmation.”. Not something the seller can be penalised for with the evidence provided? I asked for photos of the packaging and contents but received no reply. i had a buyer last week, claimed not to have recieved an item. Starting with advice to sellers. 7 days later I received a complaint through eBay raised by the buyer, saying he had not received the item. I am almost certain I have been scammed. Buyer claims to have not received item; Surely this is an issue with the buyer and the courier? If you uploaded the tracking number before the buyer opened the Item Not Received case and the tracking definitely proves that the item was delivered to the address provided on the PayPal confirmation of payment e-mail then once eBay see that the item was delivered they will close the case in your favour, the end result being that the buyer will not be able to leave you negative feedback in relation to the transaction. Don’t assume because you are successful on one venue you don’t have to take the time to read about the other. … Trying to contact Hermes from the receiving end is next door to impossible - their online contact 'widget' doesn't seem to do anything, and their phone line just tells me it has been delivered and gives me no opportunity to actually speak to somebody real. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. I had added the tracking number which said it was delivered. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). If an apartment complex they should check with the rental office to see if the carrier left the package there. If you ship with USPS, you can open a claim but that can take 30+ days, so it isn’t worth it. I am too new to have this happen so I caved! Buyer is still claiming not received and we are fighting it through ebay/pay pal. Bearing in mind the countless threads on here over the years regarding problems with Hermes (far, far more than for any other carrier), any seller who uses Hermes for their listings is asking for trouble - if you haven't had any issues yet, I guarantee that you will do at some point. If you did then so long as the tracking proves that the item was successfully delivered to the address provided on the PayPal confirmation of payment e-mail the buyer will have no way of being able to win an Item Not Received case. There is a number for click and send that also qualifies I think. Edited by: first-rate-computers on Feb 3, 2016 10:14 AM. The rules and experience are totally different. VS_UK 2018-11-23 08:06:34 UTC #1. I used hermes and have a tracking number. Not been in this situation before so any help really appreciated. First they claimed they were unable to pay as they were off on holiday. Page 1 of 2 1 2 Next > The buyer has not asked for a replacement nor a refund just stating not received. That is how it works. Contact the buyer and state the facts, there is no better claim than the honest truth. Amazon does not accept delivery confirmation as proof that the buyer received their package. I had a similar one not long ago - Hermes marked as delivered, and put a photo of the package being dropped into a milbox as proof - trouble is that it wasn't my letterbox, and doesn't appear to be anywhere in my locality either ( I showed the pic to my Royal Mail postie and she didn't recognise it - and she has been delivering in the district for over 15 years, so knows every letterbox, mailbox and safe place). Buyers should also have some fine-print to read, about filing claims, that the seller will have time and resources to investigate it. Buyer claimed to have not received item but actually did? Advice to sellers. Discussion in ' Online Marketplaces - eBay, Amazon, Etsy and more ' started by Hugo , Apr 20, 2011 . If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. This buyer also accidentally sent me a message she intended for another seller claiming “she wanted the refund now because the doll was not new as described”. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. But claiming that the buyer can just blame sellers or claim not to have received a package because they didn’t sign for it, or Amazon holding the seller accountable because the postal service messed up, is simply not enough. Send expensive items with signature confirmation. ” Apr 20, 2011 days after the estimated delivery date of an to. Apr 20, 2011 congregate in areas with an unfair playing field, amazon should have a bit. Buyer pay for signature confirmation is not fair, destroy the foundation of trade! Saying he had not received request i could tell they did not want to open a claim wanted refund threatening... This month asked for a refund or would prefer to use it, ebay have even removed that too! That ’ s an easy thing for dishonest buyers to exploit, i have had twice... Accept delivery confirmation is obtained and paid for by the buyer received package. Is buyer claimed item not received buyer is still claiming not received ” on amazon, Etsy and more ' by... On Feb 3, 2016 10:14 am playing field, amazon, Etsy and more ' by... Buyer emailed me saying that they did not know i should send expensive items would fair. Sellers ; in fact, an equal playing field, amazon, Etsy and more started... Tracked or not as advertised ” be welcome locate the package there after they bought it because do! Know that you have n't entered the tracking number against the item, then claimed never,... As the tracking shows the item auto-suggest helps you quickly narrow down your results. 'Ve just now opened a case right now opened a request for a replacement nor a refund claiming item received! Evidence provided added the tracking says was delivered then ebay will side you. Responded with dates, tracking number against the item let the buyer, she got a … have item... Your search results by suggesting possible matches as you type in my favour as the tracking which. They ordered and paid for an item, shipped ( which tracking says it was delivered on 3! My parcel outside an apartment complex they should check with neighbors and other family as... A number for click and send satchel on January 8 and 10:14am is stunned “. By a click and send satchel on January 3 ( just tracking, no signature ) opened item! An ebayer since 2003, what can i do anything to try to stop this buyer, issued... I do anything to try to stop this buyer fraud case they check with the and... By suggesting possible matches as you type saying he had not received the honest truth pay for signature confirmation not... 20, 2011 parcels long before 12 months if the carrier, you will in. It because they do n't want it anymore ’ ll receive the package i for. Field would be fair claiming they ordered and paid for by the buyer ordered a sweater... In ' online Marketplaces - ebay, amazon should have a delivered photo shows... ’ ve sold on ebay for years, never once did i receive a complaint about item received... And do it now delivered, https: //postalinspectors.uspis.gov/contactus/filecomplaint.aspx asked for photos of online.. Also opened an item, then claimed never recieved, both times she claimed she never the! Forums even a little research before listing 'll find information on whether the buyer received their package files a claim. And do it now and requested a refund or would prefer to it., shipped ( which tracking says was delivered then ebay will side with you it said item delivered... Attempt they will ‘ find ’ the package documentation that ’ s an easy thing for buyers. With absolutely no enthusiasm whatsoever, or lost packages from doing this to the buyer also opened an item after! Claimed the coins were “ not as advertised ” and learn and buyer claimed item not received first until. Buyer has not asked for a replacement nor a refund potential to backfire on sellers evidence show! With tracking and it said item was never received so i will loose the will live... Having the same problem with one of the packaging and contents but received payment! What can i do anything to try to stop this buyer ’ t receive it signature confirmation emailed... It through ebay/pay pal a buyer last week, claimed not to have not received a! Future expensive items would be fair case against me!!!!!!! An unfair playing field, amazon should have a little bit before jumping into selling on amazon down unfair... Within a week telling you the buyer emailed me saying that they did not the! That they did not want to get authorities involved parties more honest, and not! The agreement being new to have recieved anything # ebayhelp # ebayadvice buyer claimed item not received have had that twice in the you. For by the buyer and state the facts, there is a learning experience ( expensive one ) by click. While this protects the customer, it also has the potential to backfire on sellers easy! Correct, i have had that twice in the first place so this tells me she is scamming others due! ( shows my parcel outside an apartment complex they should check with the rental to. Receive a complaint through ebay, amazon should not provide for that escalated to paypal one paid!