Register your Rinnai group of companies product through our online warranty registration form. g.) Defect caused by chemical reaction, rust, excessive heat, excessive dust and corrosive surroundings such as cement factory, animal farm, the use of acidic/alkaline cleaning agent in the house and etc. Failure to do so will void all warranties for Rinnai heaters* Model Code (REU or RHFE) * Customer is required to present warranty card and original proof of purchase document when service is required. DO NOT INSTALL A DAMAGED HEATER. It is the responsibility of the owner to check the TV installation instructions with the TV supplier to verify clearances. Furious!!!!! The reasons so many people choose Rinnai are their great gas products, superior Rinnai warranties, consistently good Rinnai product reviews, energy efficient high Star Ratings and outstanding Rinnai service. I purchased Rinnai gas heater and had it installed, all by local retailer/installation company, June 2020. In order for this warranty to apply, it is required that you use a trained and qualified professional who has attended a Rinnai installation training class before installing this product.”, “This Limited Warranty applies only to products that are installed in the United States and Canada. Rinnai continuous flow hot water products are renowned for their quality, performance and reliability, and have been keeping Australians comfortable for over 28 years. If your new purchase ever needs any technical attention during the warranty period, all you need to do is give us a call or for faster turn around send a a request and we will take care of the rest. Your registration serves as your proof of purchase and will allow us to keep you informed on product updates. 7. It's quick and easy to use, register your product today! Length (mm) 975 mm. Our decisions and solutions pertaining to complaints such as results of defects either by workmanship or material shall be conclusive. Add Item. Register within 30 days of your purchase at rinnai.us/product-registration or call us at 800-621-9419 and get a five-year extended, limited labor warranty on select tankless water heater models. finding charts before reporting faults. Navien tankless water heaters & boilers for residential and commercial applications use innovative high efficiency technology to provide a comfortable environment. It is recommended that a trained and qualified professional who has attended a Rinnai installation training class complete your installation.”. Under the following circumstances, warranty will be voided or parts and labour will be chargeable even during the warranty period. Warranty / Repairs. The product warranty shall apply to manufacturing defects and covers for domestic/household use only. As you have said it’s a new purchase I would suggest you call Rinnai (1300 555 545) as the unit comes with warranty, otherwise maybe check your books which came with the machine? But it developed same … Service calls for these issues will be chargeable. Infinity PLUS storage In situations where a very large demand of hot water is required, Rinnai Infinity PLUS storage offers a cost effective solution. Check the latest prices. iLO Amplifier Pack Product Entitlement Report; Help; Note: The warranty status displayed is subject to the terms of the applicable warranty policy and may be updated periodically. The serial number of the appliance has been altered, tampered with or removed. Page 40: Pre-Service Check Power capacities range between 7kw and 17kw – suitable for anything from a small apartment to an entire house. Limited Warranty Find a Pro Compare Models Your Home’s Most Important Appliance This Rinnai product is warranted to the original purchaser to be free from defective materials and workmanship under normal use, and any such defects will be repaired through. • Only the flue components specified by Rinnai must be used. Warranty Length. Energysaver space heaters (32 pages) This is only applicable if the product is installed and operated according to the specified instructions. Rinnai is now offering optional extended warranty labor coverage on select models of tankless water heaters. Good luck! This Limited Warranty covers any defects in materials or workmanship when the product is installed and operated according to Rinnai written installation instructions, subject to the terms within this Limited Warranty document. The warranty applies only to the components supplied by Rinnai. If you would like to use a product longer, please arrange an inspection at an appropriate interval or consider replacing with a … We use genuine spare parts and carry a range of the most commonly used components. Contact Rinnai customer service. It is strictly not covered for commercial application such as laundry shop, hotel/ hostel, health centre, restaurant and others. If you find that your unit is not producing hot water like it should do, then there are options for you to try at home before having to call in a licensed gasfitter to troubleshoot your unit. Non-observance of clause 6 and 8, Rinnai (M) Sdn Bhd and its Service Agent reserves the right to reject the warranty claim. Rinnai is firmly committed to providing its customers with best in class, reliable products through authorized dealers. This warranty covers any manufacturing defects and defects arising from recommended installation, normal residential application and necessary maintenances as stated in the Instruction Manual. The product information on this website (comprising product brochures, warranty information, installation manuals, diagrams, specifications and representations) relates to current products. Some restrictions apply, see Tankless Water Heater Product Warranty for more details*. Rinnai recommends that you check with your local plumbing supply house for a recommendation about the battery backup systems currently in the market place as they come in different sizes and vary in size from brand to brand. The product warranty terms and conditions is/are subject to change. i.) You can contact us at 1300 555 545 or email us using the “contact us” form on our website or check our website for details on warranty periods. 2. Product Records; 40. For warranty service, please call toll free (800) 621-9419, and we will guide you through the warranty service process. Rinnai V1616W ; Rinnai V1616WC ; Rinnai V1200 ; Rinnai Infinity VT26 REU-VR2626WG ; Rinnai VT16 … The product warranty shall apply to manufacturing defects and covers for domestic/household use only. Some TV manufacturers have warranty conditions that state a TV is not to be installed above a fireplace. How do I contact Rinnai? If unable to upload due to exceeded file size, please downgrade the file size and upload again. Reviews Delivery Our Awesome Free Delivery Service. Service calls charges and parts replacement costs are applicable based on company approved charges or fees for products no longer under warranty or products parts not covered under warranty conditions. To make a warranty claim, please submit your request via our service request form. Rinnai does not accept any responsibility for damage to … *Proof of Purchase is compulsory for validation purpose. This warranty is valid for purchases of products from an authorized dealer operated in Malaysia only. Statement 1 below will be replaced by statement 2 in all future manuals. 4. Model … f.) Defect/Losses caused by acts of God, civil war, failure to obtain spare parts, strikes, lockouts, fire explosion, attack of household pests,  natural disaster, lightning, flood, pollution or any cause beyond the control of the company or due to deviation from recommended. Can be cut to size. Service request without warranty card and proof of purchase will be treated as additional services outside the warranty service scope and customer is chargeable for labour and parts fees. Phone onsumer Warranty 42 Value Seies Manual What is covered? Warranty service support is not valid outside of Malaysia. Rinnai’s name brand water heaters carry a 1/5/10 year (one year labor, five years parts, ten years heat exchanger). Warranty will be void if the products are found modified or used without genuine or manufacturer recommended parts by Rinnai. Rinnai is firmly committed to providing its customers with best in class, reliable products through authorized dealers. Sorry! When you purchase products from an unauthorized website or online dealer you are taking a risk, because these products may be counterfeit, used, defective, or may not be designed for use in your particular installation. Register your warranty *Before registering your Rinnai heater, please ensure that the heater has been commissioned by a Gas Safe Registered engineer and the Benchmark Commissioning Sheet is completed fully. The Rinnai Tankless Water Heater has the ability to check its own operation continuously. Improper installation may void this Limited Warranty. Products sold on these websites or from these online dealers do not carry a warranty from Rinnai. Rinnai recommends users to arrange an inspection after 10 years from the manufacturing date for household-use products, and after 3 years for commercial-use equipment. Rinnai Gas Storage Hot Water Systems. We have 1 Rinnai V1500 manual available for free PDF download: Operation & Installation Manual ... Commissioning Check List. First of all, Rinnai as a brand has one of the longest warranties in the industry, so most issues will be covered under your purchase warranty. No employee or representative of Noritz, or any other person or entity, is authorized to make any warranty in addition to those made in this agreement, or to modify any warranty made in this agreement. Privacy Policy Both contain vitreous enamel lined steel tanks, allowing for long life, with both models also coming with an 8-year warranty on cylinder parts. 6. c.) The appliance has not been installed, maintained or operated in accordance with instructions given by the manufacturer in the user, installation and maintenance guide, such as usage of improper plugs (15A, 13A, etc), wrong installation or fitted with non-authorized. Warranty card is voided if it contains any erasures, crossed-out words or alterations. Our policy is to honor product warranties and to perform services only on products purchased from an authorized Rinnai dealer and only accompanied by a receipt or proof of purchase. Proper installation is essential for the warranty to be valid. b.) Rinnai Avenger 25 , Rinnai Avenger 25Plus Convector, Rinnai Capella 18Plus, Rinnai Cosyglow Radiant, Rinnai Dynamo 15, Rinnai Econoheat 850 radiant, Rinnai Enduro 13, Rinnai Granda 252 Radiant, Rinnai Titan 151 Radiant, If you have gas heater problems, or you just want an annual service and or gas safety and carbon monoxide leak detection checks: Other Features . This page introduces company overview, investor information, environment conservation activities and recruitment information of Rinnai Corporation. h.) Component parts which require replacement in the ordinary course of use due to normal wear and tear by reasons of their characteristic, including accessories. Due to the high amount of warranty registration received daily, response may be delayed. *Note 1: Rinnai is making a change to the language in its warranty terms and conditions found in the User Installation manuals. RUC98iN Warranty. 4 x Castors, 2 x Castor Brackets, Screwdriver and four screws, Operating and Installation Instructions: Manufacturer's Warranty… Features . The Rinnai RUC98i comes with a standard limited warranty. Rinnai National Warranty & after Sales Support Refer Download for Specifications & Dimensions Preset 60°C Appliances – Plumber installs an approved Tempering Valve on the hot water branch line to the bathrooms set at a maximum of 50°C. It developed intermittent fault, local installer called, under his warranty, to fix it, luckily the intermittent fault occurred under his nose, thus proving it was real. Site Policy | Privacy Policy | © 2020 by Rinnai (Malaysia) Sdn Bhd. Please register for product warranty by filling in this form. Inner is aluminium, and outer is white PVC plastic. name of a licensed p ofessional please contact you place of pu chase, visit the Rinnai website (www.innai.us), call Rinnai at 1-800-621-9419 o wite to Rinnai at 103 Intenational Dive, Peacht ee ity, Geogia 30269. The RUC98iN comes with a 12-year heat exchanger warranty, 5-years for parts replacement, and 1-year labor coverage. Rinnai V65EN Outdoor Tankless Hot Water Heater V65EN-Natural Gas/ 6.3 GPM, Large, White Max BTU’s 120,000 ; Max Energy Factor 0.82; Outdoor Installations; Meets California and Texas NOx Emissions Standards; Lightweight and Compact 9.6/10. Rinnai 1500W Panel Heater fitted with flexible cord and plug, Wall mounting screws. Warranty is a joke. • VñïDe The Rinnai Standard Limited Warranty covers any defects in materials or workmanship when the product is installed and operated according to Rinnai written installation instructions, subject to the terms within this Limited Warranty document. Linking Policy, Need a Professional Installer? Let's find one nearby. Making a Warranty Claim. View a list of Rinnai authorized online dealers. Note: Working Hours: Monday – Friday, 9AM – 5PM (excluding Public Holiday). Over this timeframe, Rinnai has perfected manufacturing process to minimise waste and maximise quality resulting in the extended warranties available today. Serial Number. All goods sold by plumbingsales are subject to applicable manufacturer’s warranty, guarantee and terms & conditions. This warranty card must be presented together with the original purchase receipt at the time of service. This Limited Wa anty applies only to poducts that ae installed co ectly in the United States and anada. Rinnai continuous flow water heaters can be utilised as a secondary heat source for a solar or ASHP boosted hot water delivery system. e.) Defect caused by abnormal voltage or in-coming power supply from the mains or generator supply or improper usage of regulator. All rights reserved. Warranty card must be duly completed with dealer’s chop and returned to Rinnai (M) Sdn Bhd by post or online registration at www.rinnai.com.my within 30 days from the date of purchase. However, if you register your product within 30 days of the purchase, they can extend your warranty period for labor. Rinnai Infinity 26 Installation, Service and Repair If you are interested in purchasing a Rinnai Infinity 26 gas hot water system or would like to find out more information about the Rinnai Infinity range, call Metropolitan Plumbing today. Serial number lookup. If unable to get the unit to operate correctly, contact Refer to pipe sizing chart if in doubt about the size of Rinnai Agent, or Gas Utility. The standard Rinnai warranty does not affect the terms of the legal warranty on customer’s good and relates to Rinnai products purchased. The Rinnai Standard Limited Warranty covers any defects in materials or workmanship when the product is installed and operated according to Rinnai written installation instructions, subject to the terms within this Limited Warranty document. Some restrictions apply. No Rinnai warranty will cover faults arising from improper installation or gas supply, environmental factors, plumbing fittings, or other outside influences for which Rinnai is not responsible. Mines still perfect. Check the latest prices. The form below allows you to enter serial number information and retrieve warranty status. If a If a fault occurs, a diagnostic code will flash on the display of the temperature controller. Domestic appliance warranty is strictly not covered for commercial application such as laundry shop, hotel/hostel, health centre, restaurant, beauty salon, bakery & others unless otherwise specified by the respective product’s warranty terms and conditions. Site Policy | Privacy Policy | © 2020 by Rinnai (Malaysia) Sdn Bhd. Advertisement. This information may be different for superseded products. Cleaning of appliances are chargeable to customer and not covered under warranty support. View information on warranties for Rinnai Hot Water heaters, Electric and Gas Heaters and Cooling Systems. 4 x Castors, 2 x Castor Brackets, Screwdriver and four screws, Operating and Installation Instructions: Manufacturer's Warranty… Go to rinnai. This warranty … AVOID buying Rinnai products at all costs, especially the B26 model that is so sensitive I'm not been told I need to re-plumb my house. Improper installation may void this Limited Warranty. Thank you for your kind understanding. Share and save. 8. d.) The appliance has undergone repair, modification, or has been dismantled by unauthorized personnel. Unfortunately, there are some websites and online dealers who claim to be authorized Rinnai resellers but are not. The warranty covers any defects in materials or workmanship when the product is installed and operated according to Rinnai installation instructions, subject to the terms within this limited warranty document. Our commitment to producing exceptionally engineered, high quality products is supported by our warranty through trained professionals, ensuring your ultimate protection and peace of mind. How do I contact Rinnai? Product warranty liability under this warranty is limited to repairing and / or replacing defective products only.The warranty does not cover any losses and damages caused directly or indirectly by the products. View a list of Rinnai authorized online dealers, Distributor Parts Credit Request Online Form, Warranty Claim Submit Payment Process document, Rinnai Warranty High Efficiency (HE) Tankless Water Heater, Rinnai Warranty High Efficiency Plus (HE+) Tankless Water Heater, Rinnai Warranty Super High Efficiency (SE) Tankless Water Heater, Rinnai Warranty Super High Efficiency Plus (SE+) Tankless Water Heater SENSEI™, Rinnai Warranty Condensing Gas Boiler: I-Series and M-Series, Rinnai Warranty EnergySaver™ Direct Vent Wall Furnaces, Rinnai Warranty Commercial Tankless Water Heater C199, Rinnai Warranty Commercial Tankless Water Heater SENSEI™ CU199 and CU160. But regardless of where it’s positioned, you’ll still enjoy its warmth and comfort, thanks to the built-in fan that evenly distributes hot air throughout your room. You will receive an email notification once our Customer Service team has successfully registered your warranty (within 2 – 5 working days). Rinnai tankless water heaters are the number one brand in North America, is backed by the industry’s leading warranty, and is the first major Tankless Water Heater brand to manufacture in the U.S. It’s a no brainer. Routine service maintenance such as cleaning of motor and filter (water heater, dryer, etc). For superseded products please contact Rinnai to confirm product information. The terms and conditions are as follow: Rinnai (Malaysia) warrants its sinks/ faucets to be free of manufacturing defects in material and workmanship for 12 months from the date of purchase. Check the latest … Our policy is to honor product warranties and to perform services only on products purchased from an authorized Rinnai dealer and only accompanied by a receipt or proof of purchase. Please protect yourself and your Rinnai product by ensuring that you only purchase Rinnai products from an Authorized Rinnai Dealer. • Unpack the heater and check for damage. Rinnai 2200W Panel Heater fitted with flexible cord and plug, Wall mounting screws. Any system warranty issues are covered by the manufacturer. Rinnai (Malaysia), at its option, may repair or replace the product or components necessary to restore the product to good working condition. Related Products. Hi! Rinnai determines that repair of a product is not possible, Rinnai may replace the product with a comparable product at Rinnai’s sole discretion. *Proof of Purchase is compulsory to enjoy additional 6 months warranty. Rinnai is a joke. We are available Monday through Friday, 8 a.m. to 8 p.m. EST. 1. 3. You can call Rinnai at toll free number, write an email, fill out a contact form on their website www.rinnai.us, or write a letter to Rinnai America Corporation, 103 International Drive, Peachtree City, Georgia, 30269, United States. The standard warranty covers any defects in materials or workmanship. This warranty card is non-transferable or replaceable in the event of misplaced or lost. Failing which the company reserves the right to decline any warranty claims or replacement and repair services will be on chargeable basis. Colour Grey. Model Code (REU or RHFE) Type. This Limited Warranty covers any defects in materials or workmanship when the product is installed and operated according to Rinnai written installation instructions, subject to the terms within this Limited Warranty document. 10. 39. RINNAI strongly suggests that you only purchase our products from RINNAI Independent Dealers and that you have the products installed only by licensed professionals who have attended a RINNAI installation training class. The commercial warranty is 8 years on the HX or 12,000 hours of operation, five (5) years on parts, and one (1) year on labor. The Rinnai Infinity hot water system also comes with a generous 12 year heat exchanger warranty to give customers added peace of mind. Product warranty MUST be filled correctly and submitted via online website registration (www.rinnai.com.my) or postage within 1 month from purchase to be valid and warranty is effective from date of purchase. If you purchase a Rinnai product from an unauthorized dealer or if the original factory serial number has been removed, defaced or altered, your Rinnai warranty will not be valid. Warranty card must be duly completed with dealer’s chop and returned to Rinnai (M) Sdn Bhd by post or online registration at www.rinnai.com.my within 30 days from the date of purchase. Please understand that it may take a longer time to repair the product when the required part(s) is/ are subject to import restriction and availability of part(s). By providing your email address we will be able to communicate important product information (i.e. Failure to do so will void all warranties for Rinnai heaters* Model Code (REU or RHFE) * Type * Serial Number * Add Item. The heat exchanger term is extended to 12 years when installed with a tankless isolation valve kit. 1st Care is a national service network with technicians experienced and qualified on all Rinnai Group Products, providing both manufacturer’s Product Warranty and general service maintenance works. Reason of review: Warranty issue. * Note 2: California and Quebec residents and residents of other jurisdictions that prohibit warranty benefits conditioned on registration, registration is not required to obtain longer warranty periods and failure to register your product does not diminish your warranty rights. Reliable Rinnai quality backed by a 3 year domestic use warranty / 1 year commercial use warranty; Rinnai ORH24LR Specifications: Mounting brackets are included with your purchase for easy installation in a variety of positions. 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Sdn Bhd more details * unauthorized personnel and others a TV is not to be.! As a secondary heat source for a solar or ASHP boosted hot to! Be voided or parts and labour will be chargeable even during the warranty service.! Repair services will be void if the products are found modified or used without genuine or manufacturer recommended parts Rinnai!, 2 x Castor Brackets, Screwdriver and four screws, operating and Installation instructions: 's. There are some websites and online dealers do not carry a warranty,. Ruc98I comes with a generous 12 year heat exchanger ), 12 months ( heat exchanger warranty, and... This timeframe, Rinnai provides homeowners endless comfort and savings for providing excellent warranties their! To an entire house at 1300 555 545 or email us using “.